Returns & Exchanges
At Rancourt & Co., we stand behind the quality of our craftsmanship and offer a 30-day return policy for unworn, original condition items. We strive to ensure every customer finds the perfect fit and style through our streamlined exchange and refund process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the unworn footwear in its original packaging and include all accessories to ensure your return is accepted for processing.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your shipping box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing